Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Are your sealed products Official Pokemon Products?
Yes, all of our sealed products are Official Sealed Pokemon products sourced directly from The Pokemon Company or reputable suppliers
How much does shipping cost?
All items are shipped via Royal Mail Tracked postage. Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
