Shipping Policy
Last updated: 31 July 2026
Welcome to Poke Bruvs! We aim to deliver your Pokémon cards and sealed products quickly, securely and reliably. Please read our shipping policy carefully before placing your order.
1. Order Processing
Orders placed before 1:00 pm Monday–Friday are usually dispatched the same working day.
Orders placed after 1:00 pm, or on weekends or public holidays, will normally be processed on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
2. Order Recording & Security
For security and quality-control purposes, orders are recorded prior to dispatch. This may include photographic or video records of the order, its contents and its packaging during the packing process.
These records may be retained and used where necessary to investigate delivery disputes, damaged or missing items, suspected fraud, payment disputes or other issues relating to an order.
3. Shipping Methods & Carriers
All orders are sent using a tracked and insured service.
We primarily use Royal Mail Tracked 24 and Royal Mail Tracked 48 for standard orders, depending on the delivery option selected at checkout.
Larger or higher-value orders may be sent using an alternative tracked and insured courier service where appropriate.
Orders over £500
For security purposes, orders with a total value over £500 must be placed using the same billing and delivery address.
Orders over £500 will be sent using Royal Mail Special Delivery Guaranteed, or an equivalent fully tracked and insured service where appropriate, with insurance/compensation cover appropriate to the value of the order.
For high-value orders, we may require additional verification before dispatch.
We reserve the right to contact a customer before dispatch where we require clarification or verification of billing, payment or delivery information.
4. Delivery Times
Estimated delivery times after dispatch:
Royal Mail Tracked 24: 1–2 working days
Royal Mail Tracked 48: 2–4 working days
Royal Mail Special Delivery Guaranteed: according to the service selected.
Delivery times are estimates unless a specific guaranteed service has been selected. Delivery may take longer due to postal delays, adverse weather, operational issues or particularly busy periods such as holidays and major product releases.
5. Shipping Rates
Shipping costs are calculated at checkout and depend on the service selected and, where applicable, the weight and value of the order.
Free or discounted shipping promotions, where offered, will be clearly stated on our website.
6. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number by email.
You can use this tracking number to monitor your delivery through Royal Mail or the relevant courier.
For higher-value deliveries, tracking information may include delivery confirmation, a signature, delivery photograph or other delivery information depending on the service used.
7. Lost, Delayed or Disputed Deliveries
If your parcel has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery.
Where a parcel is reported as missing, delayed or potentially misdelivered, we will raise an investigation with the relevant delivery provider where appropriate.
Depending on the circumstances, we may need to await the outcome of the carrier's investigation before determining the appropriate resolution, including whether a replacement or refund is required.
For high-value shipments, the carrier may investigate tracking records, delivery scans, photographs, signatures and other available delivery information.
If the carrier confirms that an item has been lost, we will work with the customer to provide the appropriate remedy in accordance with our Refunds Policy and applicable UK consumer law.
Where a carrier confirms that an item was successfully delivered, we may rely on the carrier's delivery evidence when assessing a disputed delivery.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
For orders over £500, the billing and delivery addresses must be the same.
We cannot accept responsibility for delays or delivery issues resulting from an incorrect or incomplete delivery address supplied by the customer.
9. Shipping Restrictions
We currently ship to UK addresses only.
Certain products, destinations or circumstances may be subject to additional carrier restrictions.
10. Contact Us
If you have any questions about shipping, delivery or tracking, please contact us at:
Poke Bruvs Limited reserves the right to update this policy where necessary. This policy does not affect your statutory rights under UK law.
